Frequently Asked Questions

Locations/Closings

Cook Memorial District Public Library has two full-service locations:

aspen drive locationAspen Drive Library

(847)362-2330

701 Aspen Dr., Vernon Hills, IL 60061 |
MAP

cook park locationCook Park Library

(847)362-2330

413 N. Milwaukee Ave., Libertyville, IL 60048 |
MAP

Additionally, our Bookmobile makes regular stops throughout the District. For a complete schedule,
visit here.

Our two full-service libraries, in the center of Libertyville (Cook Park Library) and in the northern part of Vernon Hills (Aspen Drive Library), allow us to better serve the 60,000 patrons in the library district, which includes Libertyville, Green Oaks, northern Vernon Hills, eastern Mundelein, Mettawa, and some adjacent areas.
View scheduled closures here.
Aspen Drive Library, 701 Aspen Dr., Vernon Hills The lot was expanded in 2015, providing ample parking for patrons, even during peak hours. For large events that are expected to fill the lot, please look for in-lot signage directing you to nearby parking.
Cook Park Library, 413 N. Milwaukee Ave., Libertyville Parking can be tight at our in-town location. If you're picking up materials, consider using our Drive-Up Window by selecting that option when you place a hold. If the lot is full, look for parking
  • along Church Street
  • in the north garage on the southeast corner of Brainerd Ave. and Lake St (free 4-hour parking).
  • in the south garage on the southeast corner of Brainerd Ave. and Church St (free 4-hour parking).
Signs throughout downtown Libertyville direct drivers to these and other free public parking areas near the library. Please note posted time limits. View the Village of Libertyville's Downtown Parking Guide.

Getting and Using a Library Card

Visit our Get A Library Card page for all information on signing up for a library card.
Yes, your Cook Memorial Library District card will be honored when you visit most public libraries in Illinois, according to their circulation rules. Registration is required at each library. We suggest you contact the library before your visit to learn their registration requirements and lending policies.
Yes, we welcome visitors from other libraries! Bring your valid home library card, proof of address, and photo identification to a Checkout Desk to register your card. If you have questions, please call us at 847-362-2330.
Treat your library card like a credit card: If you’ve lost it, report it missing immediately by calling 847-362-2330.Otherwise, you could be held responsible for any materials checked out on the missing card.

Replacement cards are available for $2 each. Bring identification to the Checkout Desk at either location.
If you're having a hard time finding something in our collection, we'll be happy to find it for you. Visit our Interlibrary Loan page for information about requesting and borrowing materials from other libraries.
Yes, fill out our email notification registration form and you'll receive email messages instead of phone calls or paper notices when...
  • a hold is available for pickup
  • an item is due in two days, as a reminder
  • an item is 14 days overdue (10 days overdue for DVDs and video games)
  • an item is 29 days overdue (second notice)
All materials may be returned to any of our locations, our remote drop boxes, or to any public library in the area. To avoid overdue fines, please return items by midnight on their due date.

Find remote boxes at:
Oak Grove School
at 1700 O'Plaine Road in Libertyville
Vernon Hills Village Hall
on Evergreen Drive, south of Route 45, in Vernon Hills

The library retrieves materials returned in these drop boxes on a daily basis.

My Account

If you've never used the My Account feature, leave the password field blank when logging in. This will prompt you to set your own password.
If you have an email address associated with your library account, you can reset your password online. A temporary reset link will be emailed to you, so you can create a new password.

If you do not have an email address associated with your library account, you can reset your password by visiting or calling the Checkout
Desk at either location:
Cook Park Library 847-362-2330, ext. 1306
Aspen Drive Library 847-362-2330, ext. 1406

Freeze your holds so you won't miss your turn while you're away. Then reactivate them when you return. Here's how:
  1. Click on My Account
  2. In My Account, click your list of holds
  3. Select the holds you wish to freeze by checking the boxes in the Freeze column near the right margin
  4. Click the Save Changes button

To reactivate frozen holds:
  1. Click on My Account
  2. In My Account, click your list of holds
  3. Click the Freeze boxes to remove the check marks for the holds you wish to reactivate
  4. Click the Save Changes button

Special Services and Collection

Your Cook Library card gives you access to thousands of digital books, audiobooks, musical recordings, and videos. They are available 24/7 using a smartphone, tablet, computer, or other device. See our eLibrary page for more information.
For patrons who are unable to come to the library due to disability, we provide free home delivery of library materials. Please call the Outreach Office, 224-513-7434, to inquire about home delivery services. A variety of materials are also available remotely through our website. Check our eLibrary page for digital collections and our Research page for databases.
Patrons with visual disabilities are eligible for free postal delivery of library materials through the Illinois Talking Books program. Check www.illinoistalkingbooks.org for more information.
Our library buildings and services are ADA compliant.

Any person needing an accommodation for a disability in order to attend a program or a meeting under the Americans with Disabilities Act should contact Administration by telephone at (847) 362-2330, by email at ADA@cooklib.org or in writing, not less than five (5) working days prior to the program.

Miscellaneous

The Friends of Cook Memorial Public Library District is a volunteer-based, not-for-profit organization that works to promote reading in general and Cook Library in particular. After expenses, 100 percent of the money raised (either through fundraisers and programs or donations from the public) goes back into the library. The Friends of the Library underwrite the costs of the library's reading programs (the costs of supplies and prizes) and finance equipment and supplies not covered in the library budget. If you have any further questions or are interested in joining, please email the Friends at friendsofcooklibrary@gmail.com
See our Support the Library page for information on the different ways you can show your support for the library.
Due to a lack of storage space, we are unable to accept book donations year-round. Visit our Support the Library page to find out where you can donate books when our bins aren't out.
We would love to hear from you! Visit our Contact page to choose the most convenient way for you to send us your questions and/or comments. General feedback can be submitted using this form and we also provide Suggestion Boxes at the checkout desks of both our library locations.
We understand that some patrons would like to reduce what they receive in their mailboxes. Right now we're not able to offer individual patrons an opt-out. Most residents in the Cook Memorial Public Library District receive the Ins & Outs quarterly newsletter by mail route, the most economical delivery method. Only a handful (a few hundred) of in-district residents receive newsletters that have a mailing label; these households are situated on the edges of the district map and their entire mail route is not within the library district.

In order to exclude specific addresses from our mailings, the library or a paid vendor would need to maintain a database of the 23,000 households in our district, deselecting them for mailings as patrons opt out. Further, the database would need to track patrons as they move into, out of, and within the district. In this scenario, all library newsletters would need to be labeled for mailing, upping our handling and postage costs more than decreasing print costs.

The library district has considered going to an e-delivery only method for Ins & Outs, but this would exclude households that do not have an Internet connection. While Internet access is increasingly common, it is not yet universal. As a library that is meant to serve the whole district without exclusion, e-delivery only is not yet an option. To view the newsletter online, please visit our Events page and click on the current Ins and Outs link.

Open a recent email from the library, scroll to the bottom, and select the “SafeUnsubscribe” link. If you subscribed to more than one area of interest, your email address may be on multiple lists and this action will need to be repeated.


SUBSCRIBE TO OUR e-NEWSLETTERS