Frequently Asked Questions

 

Locations/Closings

● Where is the library?

Cook Memorial District Public Library has two full-service locations:

aspen drive location

Aspen Drive Library in Vernon Hills

847-362-2330

701 Aspen Dr., Vernon Hills, IL 60061 | MAP

cook park locationCook Park Library in Libertyville

847-362-2330

413 N. Milwaukee Ave., Libertyville, IL 60048 | MAP

Additionally, our Bookmobile makes regular stops throughout the library district. View a complete schedule here.

● Why two locations?

Our two full-service libraries, in the center of Libertyville (Cook Park Library) and in the northern part of Vernon Hills (Aspen Drive Library), allow us to better serve the 60,000 patrons in the library district, which includes Libertyville, Green Oaks, northern Vernon Hills, eastern Mundelein, Mettawa, and some adjacent areas.

● When is the library closed?

View scheduled closures here.

● The library lot is full! Where do I park?

Aspen Drive Library, 701 Aspen Dr., Vernon Hills
The lot was expanded in 2015, providing ample parking for patrons, even during peak hours. For large events that are expected to fill the lot, please look for in-lot signage directing you to nearby parking.

Cook Park Library, 413 N. Milwaukee Ave., Libertyville
Parking can be tight at our in-town location. If you're picking up materials, consider using our Drive-Up Window by selecting that option when you place a hold. 

If the lot is full, look for parking
  • along Church Street
  • in the public lot behind St. Lawrence Episcopal Church, just off of Church Street
  • in the public lot behind Libertyville Village Hall; enter off Cook Street
  • in the public parking structure, corner of Brainerd Avenue and Lake Street

Signs throughout downtown Libertyville direct drivers to these and other free public parking areas near the library. Please note posted time limits. The Village of Libertyville publishes a Downtown Parking Guide; pick up a copy at our Checkout Desk or view it here.

 

Getting and Using a Library Card

● How do I get a library card?

Please see the Borrowing Materials page for all information on getting a library card.


● Can I use my Cook Library card at other libraries?

Yes, your Cook Memorial Library District card will be honored when you visit most public libraries in Illinois, according to their circulation rules. Registration is required at each library. We suggest you contact the library before your visit to learn their registration requirements and lending policies.
To check the collections of other libraries, click these links:
Vernon Area Library Catalog (Lincolnshire)
Warren Newport Library Catalog (Gurnee)
CCS Catalog (combined holdings of 21 area libraries, including Fremont Public Library in Mundelein)
WorldCat (the world’s largest library catalog)

● My card is from another library, can I use it at Cook Library?

Yes, we welcome visitors from other libraries! Bring your valid home library card, proof of address, and photo identification to a Checkout Desk to register your card. If you have questions, please call us at 847-362-2330.

● I lost my library card. What should I do?

Treat your library card like a credit card: If you’ve lost it, report it missing immediately by calling 847-362-2330. Otherwise, you could be held responsible for any materials checked out on the missing card.

Replacement cards are available for $2 each. Bring identification to the Checkout Desk at either location.

● What if Cook Library doesn't own the material I'm looking for?

If the item you're looking for isn't in our collection,

First,
on the catalog results page, click the Search partner libraries link in the top right corner (just under our logo) or click the SEARCH PARTNER LIBRARIES button, on the lower left. This will search for the item through LINKin, a partnership of several libraries in northern Illinois that share materials. If the item is available at another LINKin library, select it and you'll be prompted to choose the Cook Library location where you'll pick it up; we'll notify you when it's here. Find out more about LINKin here.

If the item is not available through LINKin, request it through Interlibrary Loan: Go to the catalog and select Interlibrary Loan from the list at right. If you're not logged into your account, you'll be prompted to do so using your library card number and password. On the landing page, complete the form, then select the SUBMIT THIS REQUEST button.

Suggest a Purchase
If you are looking for a newer item published within the past year, you can suggest the library purchase it for the collection. We welcome your suggestions! Just fill out our Suggest A Purchase form.

● Can I get email notifications for when my holds are ready and when items are due back?

Yes, bring your library card to the Checkout Desk at either library and fill out an email notification registration form. You'll receive email messages instead of phone calls or paper notices when...
  • a hold is available for pickup
  • an item is due in two days, as a reminder
  • an item is 14 days overdue (10 days overdue for DVDs and video games)
  • an item is 29 days overdue (second notice)

● Where can I return my library materials?

All materials may be returned to any of our locations, our remote drop boxes, or to any public library in the area. To avoid overdue fines, please return items by midnight on their due date.

Find remote boxes at:
Oak Grove School at 1700 O'Plaine Road in Libertyville
Vernon Hills Village Hall on Evergreen Drive, south of Route 45, in Vernon Hills
The library retrieves materials returned in these drop boxes on a daily basis.

 

My Account

● I've never used my online account, what is my password?

If you've never used the My Account feature, leave the password field blank when logging in. This will prompt you to set your own password.

● I forgot my account password, what should I do?

If you have an email address associated with your library account, you can reset your password online. A temporary reset link will be sent to the email address we have on file, so you can create a new password.

If you do not have an email address associated with your library account, you can reset your password by visiting or calling the Checkout Desk at either location:
Cook Park Library 847-362-2330, ext. 1306
Aspen Drive Library 847-362-2330, ext. 1406

● I'm going on vacation, what should I do about my holds?

Freeze your holds so won't miss your turn while you're away. Then reactivate them when you return. Here's how:
 
  1. Click on My Acoount
  2. In My Account, click your list of holds
  3. Select the holds you wish to freeze by checking the boxes in the Freeze column near the right margin
  4. Click the Save Changes button

To reactivate frozen holds:
  1. Click on My Acoount
  2. In My Account, click your list of holds
  3. Click the Freeze boxes to remove the check marks for the holds you wish to reactivate
  4. Click the Save Changes button

 

Special Services and Collections

● How do I book a study room?

BOOK ONLINE NOW


Study rooms can be reserved up to 1 week in advance for up to 2 hours a day.

Please note: Your reservation will be cancelled if you do not arrive within 15 minutes of the scheduled time.

Cook Park Library, Libertyville

  • 3 adult study rooms in the Fiction area (main level) available to patrons 14 years of age and older.
  • 2 children's study rooms in the Children’s Department available to patrons 11 to 14 years of age. Children 10 and under must be accompanied by an adult.
  • To reserve an Adult Study Room
    • Call the Adult Reference Desk at 847-362-2330, ext. 1302. Upon arrival, please check in at the Adult Reference Desk.
  • To reserve a Children's Study Room
    • Call the Children's Reference Desk at 847-362-2330, ext. 1304. Upon arrival, please check in at the Children's Reference Desk.


Aspen Drive Library, Vernon Hills

  • 2 study rooms available to patrons 14 years of age and older.
  • To reserve an Aspen Drive Study Room
    • Call the Aspen Reference Desk at 847-362-2330, ext. 1402. Upon arrival, please check in at the Aspen Reference Desk.

● How do I book a meeting room?

Download the Meeting Room Application

The meeting rooms at the Aspen Drive Library and Cook Park Library are available for use by in-district groups engaged in educational, cultural, intellectual, civic, and other non-profit activities when not being used by the library or its affiliated organizations. Seating capacity is fifty (50) people for the Aspen Drive meeting room and fifty (50) people for the Cook Park meeting room. See our full Meeting Room Policy for more details.

If your meeting or event complies with our meeting room policies, please print and fill out an application. Mail the application along with $5 cash or check for the room rental to:
 
Cook Memorial Public Library District
Attn: Gabriella Pantle
413 N. Milwaukee Ave.
Libertyville, IL 60048
 
Upon receipt of the completed application and review by Administration, the requested date will be reserved.

● What are the Digital Studios?

Both libraries feature Digital Studio spaces where you can create and edit recordings, videos, and graphics. Convert your VHS to DVD or video files, check out a GoPro camera, learn Photoshop, video conference with Skype, and so much more!

For more information, including our rules and guidelines, see the Digital Studio page.

● Does the library offer eBooks?

Your Cook Library card gives you access to thousands of digital books, audiobooks, musical recordings, and videos. They are available 24/7 using a smartphone, tablet, computer, or other device. See our eLibrary page for more information.

● How do I check out passes to local museums?

The library participates in the Museum Adventure Pass program. Check the list of participating museums for details on each cultural destination. To request a pass for one of the participating museums, visit or call one of our locations to find out about current pass availability.

Library staff at the Reference Desk at Aspen Drive or the Children's Desk at Cook Park can check what is available and also check out the passes.

The library has a limited number of passes for each participating organization, and they are available on a first-come, first-served basis. Museum Adventure Passes are limited to one per family and are checked out using your Cook Library card. The loan period is SEVEN DAYS, and will expire after the date printed on the pass.

Passes cannot be reserved or checked out online or by phone. Admission offers vary by museum. The museum will collect the pass when you visit and you may be asked to show identification.

● What services do you have for people with disabilities?

For patrons who are unable to come to the library due to disability, we provide free home delivery of library materials. Please call the Outreach Office, 224-513-7434, to inquire about home delivery services. A variety of materials are also available remotely through our website. Check our eLibrary page for digital collections and our Research page for databases.
 
Patrons with visual disabilities are eligible for free postal delivery of library materials through the Illinois Talking Books program. Check www.illinoistalkingbooks.org for more information.
 
Our library buildings and services are ADA compliant.

Any person needing an accommodation for a disability in order to attend a program or a meeting under the Americans with Disabilities Act should contact Administration by telephone at (847) 362-2330, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing, not less than five (5) working days prior to the program.

● Does the library have a scanner and a fax machine for public use?

The public scanners at both our Cook Park and Aspen Drive locations have outgoing faxing capabilities. Charge for faxing is $1 per page, to be paid in cash. It is not possible to receive faxes at the library. Please visit the Reference Desk at either library if you require assistance.

● Do you have books in other languages?

Both Cook Park Library and Aspen Drive Library have collections of books in:
  • Chinese
  • Korean
  • Polish
  • Russian
  • Spanish

● Does the library offer English as a Second Language (ESL) classes?

Free ESL classes are offered through Mundelein High School at nine different locations throughout Lake County including Cook Park Library and Aspen Drive Library. Please register. 
For further information: 847-949-2200, ext. 1399 
Para más información: 847-949-2200, ext. 1072

● I am a published local author. How can I get my book in the library’s collection?

Cook Memorial Public Library District is currently developing a local author program and collection!

Please complete this form if you are a published author and would like to participate. After completing the form, a librarian will contact you with further information.

● Does the library offer a test proctoring service?

The library offers a free test proctoring service at the Cook Park location.
 
If you would like to have a test proctored at the library please read our proctoring rules and information, then fill out our proctoring request form and a library proctor will contact you.

● Does the library have a notary?

Our notary is located at the Cook Park Library and is generally available Monday through Friday, 9 a.m.–5 p.m. To have a document notarized, please call ahead: 847-362-2330, ext. 1101.

 

Computer Use and Printing

● How do I use a library computer?

Use your library card to access our public computers
  • Sign on to a library computer with the bar code number on the back of your card and your last name.
  • Use a library computer for up to 3 hours per day.
  • If you forget to bring your card, ask a librarian to look up the number for you.
  • If you live in another Illinois library district, obtain a card from your district library and bring it with you. Register it at our Checkout Desk, and from then on you will be able to log on to a computer with your card number and last name.
  • One-hour guest passes, for the use of occasional visitors from other areas, are available at the Reference Desk.

● Can I print from home or from my own computer / mobile device?

The library offers remote printing that can be sent from your computer or device to either library location. After sending, go to the library's Print Station where you can pay and print out the document(s).

All you need is:
  • Your document(s)
  • Internet access
  • A web browser

PRINT NOW

Black & White printing = 10 cents/page
Color printing = 25 cents/page

Print jobs expire and are automatically deleted after 2 hours.

How to print from a mobile device.

How to print a boarding pass from your own computer or device.

 

Miscellaneous

● Are there any employment opportunities at the library?

See our Employment page for open library positions.

● Who are the Friends of the Library?

The Friends of Cook Memorial Public Library District is a volunteer-based, not-for-profit organization that works to promote reading in general and Cook Library in particular. After expenses, 100 percent of the money raised (either through fundraisers and programs or donations from the public) goes back into the library. The Friends of the Library underwrite the costs of the library's reading programs (the costs of supplies and prizes) and finance equipment and supplies not covered in the library budget. If you have any further questions or are interested in joining, please email the Friends at This email address is being protected from spambots. You need JavaScript enabled to view it.

● How can I support the library?

See our Support the Library page for information on the different ways you can show your support for the library.

● Can I donate my used books and other items to the library?

Yes! Collection bins are out now at both libraries for the upcoming Friends of the Library Book Sale, April 22–24, 2016.

Due to a lack of storage space, we are unable to accept book donations year-round. Visit our Support the Library page to find out where you can donate books when our bins aren't out.

● Can I leave feedback for the library?

We would love to hear from you! Visit our Contact page to choose the most convenient way for you to send us your questions and/or comments. For general feedback we also provide Suggestion Boxes at the checkout desks of both our library locations.

● I prefer to read the library’s quarterly newsletter online; can I opt out of the printed mailing?

We understand that some patrons would like to reduce what they receive in their mailboxes. Right now we're not able to offer individual patrons an opt-out. Most residents in the Cook Memorial Public Library District receive the Ins & Outs quarterly newsletter by mail route, the most economical delivery method. Only a handful (a few hundred) of in-district residents receive newsletters that have a mailing label; these households are situated on the edges of the district map and their entire mail route is not within the library district.

In order to exclude specific addresses from our mailings, the library or a paid vendor would need to maintain a database of the 23,000 households in our district, deselecting them for mailings as patrons opt out. Further, the database would need to track patrons as they move into, out of, and within the district. In this scenario, all library newsletters would need to be labeled for mailing, upping our handling and postage costs more than decreasing print costs.

The library district has considered going to an e-delivery only method for Ins & Outs, but this would exclude households that do not have an Internet connection. While Internet access is increasingly common, it is not yet universal. As a library that is meant to serve the whole district without exclusion, e-delivery only is not yet an option. To view the newsletter online, please visit our Events page and click on the current Ins and Outs link.



● How do I subscribe to email notifications about upcoming events and programs at the library?

Click here to select which mailings you would like to receive.

● How do I unsubscribe from email notifications about upcoming events and programs at the library?

Open a recent email from the library, scroll to the bottom, and select the “SafeUnsubscribe” link. If you subscribed to more than one area of interest, your email address may be on multiple lists and this action will need to be repeated.