Frequently Asked Questions
● Where is the library?
Aspen Drive Library in Vernon Hills
701 Aspen Dr., Vernon Hills, IL 60061 | MAP
Cook Park Library in Libertyville
413 N. Milwaukee Ave., Libertyville, IL 60048 | MAP
● Why two locations?
● When is the library closed?
● The library lot is full! Where do I park?
The lot was expanded in 2015, providing ample parking for patrons, even during peak hours. For large events that are expected to fill the lot, please look for in-lot signage directing you to nearby parking.
Cook Park Library, 413 N. Milwaukee Ave., Libertyville
Parking can be tight at our in-town location. If you're picking up materials, consider using our Drive-Up Window by selecting that option when you place a hold.
If the lot is full, look for parking
- along Church Street
- in the public lot behind St. Lawrence Episcopal Church, just off of Church Street
- in the public lot behind Libertyville Village Hall; enter off Cook Street
- in the public parking structure, corner of Brainerd Avenue and Lake Street
Signs throughout downtown Libertyville direct drivers to these and other free public parking areas near the library. Please note posted time limits. The Village of Libertyville publishes a Downtown Parking Guide; pick up a copy at our Checkout Desk or view it here.
Getting and Using a Library Card
● How do I get a library card?
● Can I use my Cook Library card at other libraries?
To check the collections of other libraries, click these links:
Vernon Area Library Catalog (Lincolnshire)
Warren Newport Library Catalog (Gurnee)
CCS Catalog (combined holdings of 21 area libraries, including Fremont Public Library in Mundelein)
WorldCat (the world’s largest library catalog)
● My card is from another library, can I use it at Cook Library?
● I lost my library card. What should I do?
Replacement cards are available for $2 each. Bring identification to the Checkout Desk at either location.
● What if Cook Library doesn't own the material I'm looking for?
If the item you're looking for isn't in our collection,
First, on the catalog results page, click the Search partner libraries link in the top right corner (just under our logo) or click the SEARCH PARTNER LIBRARIES button, on the lower left. This will search for the item through LINKin, a partnership of several libraries in northern Illinois that share materials. If the item is available at another LINKin library, select it and you'll be prompted to choose the Cook Library location where you'll pick it up; we'll notify you when it's here. Find out more about LINKin here.
If the item is not available through LINKin, request it through Interlibrary Loan: Go to the catalog and select Interlibrary Loan from the list at right. If you're not logged into your account, you'll be prompted to do so using your library card number and password. On the landing page, complete the form, then select the SUBMIT THIS REQUEST button.
Suggest a Purchase
If you are looking for a newer item published within the past year, you can suggest the library purchase it for the collection. We welcome your suggestions! Just fill out our Suggest A Purchase form.
● Can I get email notifications for when my holds are ready and when items are due back?
- a hold is available for pickup
- an item is due in two days, as a reminder
- an item is 14 days overdue (10 days overdue for DVDs and video games)
- an item is 29 days overdue (second notice)
● Where can I return my library materials?
Find remote boxes at:
Oak Grove School at 1700 O'Plaine Road in Libertyville
Vernon Hills Village Hall on Evergreen Drive, south of Route 45, in Vernon Hills
The library retrieves materials returned in these drop boxes on a daily basis.
● I've never used my online account, what is my password?
● I forgot my account password, what should I do?
If you do not have an email address associated with your library account, you can reset your password by visiting or calling the Checkout Desk at either location:
Cook Park Library 847-362-2330, ext. 1306
Aspen Drive Library 847-362-2330, ext. 1406
● I'm going on vacation, what should I do about my holds?
- Click on My Acoount
- In My Account, click your list of holds
- Select the holds you wish to freeze by checking the boxes in the Freeze column near the right margin
- Click the Save Changes button
- Click on My Acoount
- In My Account, click your list of holds
- Click the Freeze boxes to remove the check marks for the holds you wish to reactivate
- Click the Save Changes button
Special Services and Collections
● How do I book a study room?
Study rooms can be reserved up to 1 week in advance for up to 2 hours a day.
Please note: Your reservation will be cancelled if you do not arrive within 15 minutes of the scheduled time.
Cook Park Library, Libertyville
- 3 adult study rooms in the Fiction area (main level) available to patrons 14 years of age and older.
- 2 children's study rooms in the Children’s Department available to patrons 11 to 14 years of age. Children 10 and under must be accompanied by an adult.
- To reserve an Adult Study Room
- Call the Adult Reference Desk at 847-362-2330, ext. 1302. Upon arrival, please check in at the Adult Reference Desk.
- To reserve a Children's Study Room
- Call the Children's Reference Desk at 847-362-2330, ext. 1304. Upon arrival, please check in at the Children's Reference Desk.
Aspen Drive Library, Vernon Hills
- 2 study rooms available to patrons 14 years of age and older.
- To reserve an Aspen Drive Study Room
- Call the Aspen Reference Desk at 847-362-2330, ext. 1402. Upon arrival, please check in at the Aspen Reference Desk.
● How do I book a meeting room?
The meeting rooms at the Aspen Drive Library and Cook Park Library are available for use by in-district groups engaged in educational, cultural, intellectual, civic, and other non-profit activities when not being used by the library or its affiliated organizations. Seating capacity is fifty (50) people for the Aspen Drive meeting room and fifty (50) people for the Cook Park meeting room. See our full Meeting Room Policy for more details.
If your meeting or event complies with our meeting room policies, please print and fill out an application. Mail the application along with $5 cash or check for the room rental to:
● What are the Digital Studios?
For more information, including our rules and guidelines, see the Digital Studio page.
● Does the library offer eBooks?
● How do I check out passes to local museums?
Library staff at the Reference Desk at Aspen Drive or the Children's Desk at Cook Park can check what is available and also check out the passes.
The library has a limited number of passes for each participating organization, and they are available on a first-come, first-served basis. Museum Adventure Passes are limited to one per family and are checked out using your Cook Library card. The loan period is SEVEN DAYS, and will expire after the date printed on the pass.
Passes cannot be reserved or checked out online or by phone. Admission offers vary by museum. The museum will collect the pass when you visit and you may be asked to show identification.
● What services do you have for people with disabilities?
● Does the library have a scanner and a fax machine for public use?
● Do you have books in other languages?
● Does the library offer English as a Second Language (ESL) classes?
● I am a published local author. How can I get my book in the library’s collection?
Please complete this form if you are a published author and would like to participate. After completing the form, a librarian will contact you with further information.
● Does the library offer a test proctoring service?
● Does the library have a notary?
Computer Use and Printing
● How do I use a library computer?
- Sign on to a library computer with the bar code number on the back of your card and your last name.
- Use a library computer for up to 3 hours per day.
- If you forget to bring your card, ask a librarian to look up the number for you.
- If you live in another Illinois library district, obtain a card from your district library and bring it with you. Register it at our Checkout Desk, and from then on you will be able to log on to a computer with your card number and last name.
- One-hour guest passes, for the use of occasional visitors from other areas, are available at the Reference Desk.
● Can I print from home or from my own computer / mobile device?
All you need is:
- Your document(s)
- Internet access
- A web browser
Color printing = 25 cents/page
Print jobs expire and are automatically deleted after 2 hours.
How to print from a mobile device.
How to print a boarding pass from your own computer or device.
● Are there any employment opportunities at the library?
● Who are the Friends of the Library?
● How can I support the library?
● Can I donate my used books and other items to the library?
Due to a lack of storage space, we are unable to accept book donations year-round. Visit our Support the Library page to find out where you can donate books when our bins aren't out.
● Can I leave feedback for the library?
● I prefer to read the library’s quarterly newsletter online; can I opt out of the printed mailing?
In order to exclude specific addresses from our mailings, the library or a paid vendor would need to maintain a database of the 23,000 households in our district, deselecting them for mailings as patrons opt out. Further, the database would need to track patrons as they move into, out of, and within the district. In this scenario, all library newsletters would need to be labeled for mailing, upping our handling and postage costs more than decreasing print costs.
The library district has considered going to an e-delivery only method for Ins & Outs, but this would exclude households that do not have an Internet connection. While Internet access is increasingly common, it is not yet universal. As a library that is meant to serve the whole district without exclusion, e-delivery only is not yet an option. To view the newsletter online, please visit our Events page and click on the current Ins and Outs link.
● How do I subscribe to email notifications about upcoming events and programs at the library?
● How do I unsubscribe from email notifications about upcoming events and programs at the library?